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Right of withdrawal 

In accordance with §312g (2) 1 German Civil Code, the right of withdrawal does not apply to contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer. Therefore, in principle, the right of withdrawal does not apply to contracts concluded with MH Scan & Print GmbH. 

However, if, by way of exception, the right of withdrawal exists, the following applies to consumers, as defined under §13 German Civil Code: You reserve the right to withdraw from this contract within fourteen days without grounds. The withdrawal period is fourteen days from the day on which you or a third party designated by you and who is not the promoter have taken possession of or have the goods. In order to exercise your right of withdrawal, you must clearly inform us (e.g.: in a letter sent via mail, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form for this purpose; however, this is not required. To comply with the right of withdrawal, it is sufficient that you send a notification informing us of your intent to exercise your right of withdrawal to the following address: 

MH Scan & Print GmbH
Mainbachstraße 7a
91126 Kammerstein-Haag
Customer service: 0800 – 777 21 00
Alternate phone number: +49 (0) 9122 – 87 55 668
E-Mail: [email protected] 

 

Consequences of the withdrawal 

If you withdraw from this contract, we must immediately refund all payments that we have received from you, including delivery costs (with the exception of additional costs that may have arisen if you had chosen a delivery type other than the cheapest standard delivery offered by us), within fourteen days from the date on which your withdrawal notification was received by us. For this refund we will use the same payment method used by you in the initial transaction, unless other arrangements have been made specifically with you; in no case will you be charged fees for this refund. We reserve the right to refuse to refund you until the goods have been returned to us or until you have submitted proof that the goods have been sent back to us, whichever is the earlier. You must return or transfer the goods to us immediately, at the latest within fourteen days from the date on which you have notified us of your intent to withdraw from this contract. The deadline shall be deemed to have been met if the goods are sent within the fourteen-day period. 

You shall bear costs related directly to shipping the goods back to us. You shall only be liable for any diminished value of the goods if this results from the handling other than what is necessary to ascertain the nature, properties and functioning of the goods. 

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